Heyya: Character Chat · ShipCrzy

Privacy Policy

Effective 16 October 2026 · Last updated 16 October 2026

This Privacy Policy explains how ShipCrzy (“we”, “us”) handles information when you use the Heyya mobile app on iOS and Android. Heyya is entertainment fiction chat with AI-powered characters. It is not a real dating or messaging service.

Summary

▸No account or sign-up is required.
▸Your display name, chat history, and progress are stored mainly on your device.
▸Chat text is sent to an AI provider so characters can reply.
▸We use Google AdMob for ads and Firebase Analytics for product analytics.
▸Heyya is intended for users 18+ only.

Information you provide

Display name — the name you enter during onboarding (or a default such as “Traveler”). Stored on device so characters can address you.
Chat messages — text you send to characters.
Preferences — language (e.g. English / Roman Urdu), preferred character gender, starter character choice.
Custom characters — if you create a character, we store the name, description, vibe, and optional photo you upload, on your device.

Information stored on your device

Chat history and character memory / relationship state (local database).
Progress (points, level, unlocks, daily tasks, achievements).
App settings and ad-frequency helpers.
Photos you choose for custom characters (camera or photo library permission, only when you use Create).

Information sent to third parties

AI chat provider (Groq) — when you chat, message content and character/prompt context are sent over HTTPS to generate replies. Do not share real passwords, government IDs, or sensitive personal data in chat.
Google Firebase Analytics — app events such as screens viewed, onboarding steps, button taps, and similar usage metrics. This helps us see where users continue or drop off. We do not put your typed display name into analytics events.
Google AdMob — shows ads. Google may collect device and advertising identifiers, IP address, and interaction data per Google’s policies. You may see consent / privacy messaging where required by law (e.g. UMP).

How we use information

Provide character chat, memory, Stories, Discover, and create-your-own features.
Remember your preferences and progress on the device.
Show ads and measure ad performance (AdMob).
Understand product usage and improve onboarding and features (Firebase Analytics).
Maintain security and prevent abuse.

Sharing

We do not sell your personal information. We share data only with service providers needed to run the app (AI inference, analytics, advertising), under their terms, and with authorities if required by law.
Current primary processors: Groq (AI), Google (Firebase Analytics, AdMob).

Retention

On device: chats, memory, and progress remain until you clear app data, uninstall the app, or we add an in-app delete control.
AI provider: subject to Groq’s retention and logging practices for API requests.
Analytics / ads: subject to Google’s retention periods for Firebase Analytics and AdMob.
Because Heyya does not use accounts, deleting the app (or clearing app storage) removes local Heyya data on that device.

Security

Chat API calls to Groq use HTTPS. Analytics and ads also use Google’s secure channels. No method of transmission or storage is 100% secure. Keep the app updated and avoid sharing sensitive real-world information in chats.

Children’s privacy

Heyya is for adults 18 years and older. We do not knowingly collect data from children. If you believe a minor has used the app, contact us and we will help address it.

Your choices

Skip or leave the display name blank (a default name may be used).
Limit what you type in chat.
Deny camera / photo permissions (Create photo features will not work).
Reset advertising ID / limit ad tracking in system settings where available.
Uninstall the app or clear app data to remove local Heyya data.
For privacy rights requests (access / deletion where applicable), email privacy@shipcrzy.com.

International users

Data may be processed in the United States or other countries where our providers operate. By using Heyya you understand that your information may be transferred to those locations.

Changes

We may update this Privacy Policy. The “Last updated” date will change when we do. Continued use of Heyya after an update means you accept the revised policy.

Contact

ShipCrzy — Heyya privacy questions
Email: privacy@shipcrzy.com
Product: https://shipcrzy.com/products/heyya
Support: https://shipcrzy.com/heyya/support

This page is for store listing and user transparency. It is not legal advice.